Enhancing Communication & Conflict Management

Learning outcomes

• Communicate clearly using active listening and empathy
• Identify and overcome communication barriers
• Recognise causes of conflict and apply resolution strategies
• Confidently apply these skills in real-world scenarios

Course outline

1. 1

   Day 1: Introduction to Effective Communication

   • • DISC personality
   • • Verbal vs non-verbal communication
2. 2

   Day 1: Active Listening & Empathy

   • • Key listening skills to reduce misunderstandings
3. 3

   Day 1: Clear and Concise Messaging

   • • Communicating ideas without ambiguity
4. 4

   Day 2: Understanding Conflict

   • • The nature of conflict and its impact on relationships
5. 5

   Day 2: Conflict Resolution Styles & Techniques

   • • Approaches and their effectiveness
   • • Practical techniques for constructive resolution
6. 6

   Day 2: Role-Playing Conflict Scenarios

   • • Applying skills to real workplace scenarios

Quick facts

Is Enhancing Communication & Conflict Management HRDC claimable?

Yes. Enhancing Communication & Conflict Management is HRD Corp (HRDC) claimable under the SBL-Khas scheme, so the training fee can be paid from your company's levy with no upfront cost.

How long is the programme?

2 days. The schedule can be adjusted, for example split into half-day sessions, to suit your operations.

Who should attend?

Anyone in the organisation.

Where is it held?

In-house at your premises, at an external venue or hotel of your choice, or virtually, anywhere in Malaysia including Kuala Lumpur, Selangor, Penang and Johor.

Can the content be customised?

Yes. We tailor examples, case studies and activities to your industry, KPIs and company values while keeping the HRD Corp approved learning outcomes.