Effective Communication for Organizational Success

Learning outcomes

• Identify barriers to effective communication
• Ask the right questions to gain clarity
• Apply active listening techniques
• Use eye contact, body language and vocal tone effectively

Course outline

1. 1

   Barriers to Communication

   • • Ambiance, language, jargon, physiological, attitude and cultural barriers
   • • Case study: identifying communication breakdown
2. 2

   Asking the Right Questions

   • • How to gain clarity
   • • Game: Active 10 Questions
3. 3

   Types of Listening

   • • Active, courteous, serious and social listening
   • • The active listening cycle
4. 4

   Non-Verbal Communication

   • • Expressing with eye contact
   • • Using vocal pitch and tone

Quick facts

Is Effective Communication for Organizational Success HRDC claimable?

Yes. Effective Communication for Organizational Success is HRD Corp (HRDC) claimable under the SBL-Khas scheme, so the training fee can be paid from your company's levy with no upfront cost.

How long is the programme?

1 day. The schedule can be adjusted, for example split into half-day sessions, to suit your operations.

Who should attend?

Supervisors (including those on probation), Assistant managers, Managers.

Where is it held?

In-house at your premises, at an external venue or hotel of your choice, or virtually, anywhere in Malaysia including Kuala Lumpur, Selangor, Penang and Johor.

Can the content be customised?

Yes. We tailor examples, case studies and activities to your industry, KPIs and company values while keeping the HRD Corp approved learning outcomes.

Your trainer

Joel Lim, Corporate Trainer, Communication & Leadership. Corporate Trainer