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CLEVERA ACADEMY

Clevera Academy Sdn Bhd (1623495-A)

+60 11-2727 6073 · info@cleveraacademy.my

HRD Corp claimable programme

Leadership & Management training

Supervisory Leadership Excellence

Driving Performance, People & Results

Organisations often promote strong technical performers into leadership roles. This programme develops a leadership pipeline with practical skills in supervisory execution, people management and leadership communication, so participants lead with clarity and drive measurable performance.

1 day HRD Corp claimable
Supervisory Leadership Excellence corporate training session

Learning outcomes

  • Distinguish supervising, managing and leading
  • Manage daily team operations and delegation without micromanaging
  • Handle attendance, discipline and difficult conversations
  • Set measurable KPIs aligned with company goals
  • Report clearly up and down the organisation

Course outline

  1. 1

    Leadership, Management & Supervisory Roles

    • • Supervising vs managing vs leading
    • • Transitioning from staff to leader
    • • Building an accountability mindset
  2. 2

    Supervisory Skills on the Ground

    • • Daily team management & delegation
    • • Monitoring performance without micromanaging
    • • Attendance, discipline & basic people issues
    • • Motivating frontline teams
  3. 3

    Managing Different Personalities

    • • DISC personality model
    • • High vs low performers
    • • Trust and psychological safety
  4. 4

    Conflict & Difficult Conversations

    • • The 5 conflict management styles
    • • Handling complaints and disagreements
  5. 5

    Setting KPIs & Driving Performance

    • • Clear and measurable KPIs
    • • Tracking progress and accountability
  6. 6

    Reporting & Communication for All Levels

    • • Top-down and bottom-up clarity
    • • Structuring updates that drive decisions
    • • Feedback without killing morale

Quick facts

Is Supervisory Leadership Excellence HRDC claimable?
Yes. Supervisory Leadership Excellence is HRD Corp (HRDC) claimable under the SBL-Khas scheme, so the training fee can be paid from your company's levy with no upfront cost.
How long is the programme?
1 day. The schedule can be adjusted, for example split into half-day sessions, to suit your operations.
Who should attend?
Supervisors, Assistant managers, Managers, Senior executives.
Where is it held?
In-house at your premises, at an external venue or hotel of your choice, or virtually, anywhere in Malaysia including Kuala Lumpur, Selangor, Penang and Johor.
Can the content be customised?
Yes. We tailor examples, case studies and activities to your industry, KPIs and company values while keeping the HRD Corp approved learning outcomes.

Your trainer

Coach Chee Cai

Leadership & Team Performance Trainer

An energetic, humour-driven trainer who turns training into an experience rather than a lecture. Chee Cai holds a Bachelor's degree in Marketing from the University of Hertfordshire (UK) and was a national dodgeball coach with years of experience building high-performing teams. He is equally at ease with groups of 10 or 300.

  • • HRD Corp Accredited Trainer
  • • BA (Hons) Marketing, University of Hertfordshire
  • • Former National Dodgeball Coach
Executive mindsetSupervisory leadershipTeam building

Coach Chee Cai, Leadership & Team Performance Trainer. HRD Corp Accredited Trainer · BA (Hons) Marketing, University of Hertfordshire · Former National Dodgeball Coach

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