The Power of DISC

Learning outcomes

• Conduct interviews, appraisals and corrective meetings professionally and empathetically
• Avoid biased or leading questions in talent selection
• Handle defensive or emotional reactions
• Document facts and de-escalate conflict while maintaining authority

Course outline

1. 1

   Foundation of Strategic HR Communication

   • • Tone, neutrality and documentation
   • • Respectful yet firm messaging
2. 2

   Interviews & Talent Selection

   • • Probing techniques
   • • Evaluating thought process, not just answers
3. 3

   Engagement & Performance Conversations

   • • Empathic listening
   • • Coaching vs advising
4. 4

   Industrial Relations & Corrective Discussions

   • • Documenting facts, not assumptions
   • • De-escalation language
5. 5

   Experiential Labs

   • • The Empathy Maze
   • • The Fair Play Tribunal
   • • Mission Engage
   • • Closing reflection: The HR Mirror

Quick facts

Is The Power of DISC HRDC claimable?

Yes. The Power of DISC is HRD Corp (HRDC) claimable under the SBL-Khas scheme, so the training fee can be paid from your company's levy with no upfront cost.

How long is the programme?

1 day. The schedule can be adjusted, for example split into half-day sessions, to suit your operations.

Who should attend?

HR executives & managers, Talent acquisition teams, HR business partners, Line managers who conduct appraisals.

Where is it held?

In-house at your premises, at an external venue or hotel of your choice, or virtually, anywhere in Malaysia including Kuala Lumpur, Selangor, Penang and Johor.

Can the content be customised?

Yes. We tailor examples, case studies and activities to your industry, KPIs and company values while keeping the HRD Corp approved learning outcomes.