Hiring and Interviewing

Learning outcomes

• Understand the cost and consequences of a wrong hire
• Draft job descriptions and job specifications to find best fit
• Screen resumes and prepare interview questions
• Run structured and behavioural (STAR) interviews
• Read candidate body language and close interviews properly
• Retain top performers

Course outline

1. 1

   The Cost of a Wrong Hire

   • • Activity: The Mole
   • • Common hiring mistakes
2. 2

   Selecting Best-Fit for the Job

   • • 5 areas to consider before hiring
   • • JD vs JS matching
3. 3

   The Hiring Cycle

   • • Source → Recruit → Hire → Retain
   • • Sourcing and screening candidates
4. 4

   Interviewing Skills

   • • Structured interviews
   • • Behavioural interviews & STAR questioning
   • • The 30:70 rule and body language
5. 5

   Hire & Retain

   • • Making the offer
   • • Retaining top performers
   • • Role play: full interview practice

Quick facts

Is Hiring and Interviewing HRDC claimable?

Yes. Hiring and Interviewing is HRD Corp (HRDC) claimable under the SBL-Khas scheme, so the training fee can be paid from your company's levy with no upfront cost.

How long is the programme?

1 day. The schedule can be adjusted, for example split into half-day sessions, to suit your operations.

Who should attend?

Hiring managers, Supervisors, Outlet managers, HR & recruitment teams.

Where is it held?

In-house at your premises, at an external venue or hotel of your choice, or virtually, anywhere in Malaysia including Kuala Lumpur, Selangor, Penang and Johor.

Can the content be customised?

Yes. We tailor examples, case studies and activities to your industry, KPIs and company values while keeping the HRD Corp approved learning outcomes.