Effective Performance Management

Learning outcomes

• Explain the plan, monitor and review cycle
• Diagnose why people do not perform
• Set SMART performance targets and action plans
• Apply the ACS coaching model at work
• Avoid common appraisal errors and run fair reviews

Course outline

1. 1

   Introduction to Performance Management

   • • Activity: Hide & Seek
   • • Plan → Monitor → Review & Evaluate
2. 2

   Why People Don't Perform

   • • Activity: blindfold colouring
   • • Don't know how, don't want to, can't
3. 3

   Plan

   • • Pyramid of performance
   • • SMART target setting
4. 4

   Monitor

   • • Acting fast on performance gaps
   • • The ACS coaching model
5. 5

   Review & Evaluate

   • • Halo, recency, central tendency and other errors
   • • Steps to a fair appraisal session

Quick facts

Is Effective Performance Management HRDC claimable?

Yes. Effective Performance Management is HRD Corp (HRDC) claimable under the SBL-Khas scheme, so the training fee can be paid from your company's levy with no upfront cost.

How long is the programme?

1 day. The schedule can be adjusted, for example split into half-day sessions, to suit your operations.

Who should attend?

Supervisors, Managers, Heads of department.

Where is it held?

In-house at your premises, at an external venue or hotel of your choice, or virtually, anywhere in Malaysia including Kuala Lumpur, Selangor, Penang and Johor.

Can the content be customised?

Yes. We tailor examples, case studies and activities to your industry, KPIs and company values while keeping the HRD Corp approved learning outcomes.