Coaching For Performance

Learning outcomes

• Identify your people-management style
• Know when to train, coach, mentor or counsel
• Apply adult learning principles when coaching
• Conduct a simple training needs analysis (TNA)
• Give effective feedback and manage mistakes

Course outline

1. 1

   Finding and Retaining Talent

   • • Why coaching drives retention
   • • Activity: "Can you help me?"
2. 2

   Training, Coaching, Mentoring & Counselling

   • • Employee management style questionnaire
   • • When to use each style
3. 3

   What Makes a Good Coach

   • • Activity: blindfold ball-toss coaching
   • • Timely and accurate feedback
4. 4

   Adult Learning Principles

   • • Learning styles
   • • Stages of learning
   • • The theory of forgetting
5. 5

   The Training Cycle

   • • Training needs analysis
   • • Designing and delivering on-the-job coaching
   • • Evaluating effectiveness
6. 6

   Managing Mistakes

   • • 5 principles of managing mistakes
   • • Personal coaching plan

Quick facts

Is Coaching For Performance HRDC claimable?

Yes. Coaching For Performance is HRD Corp (HRDC) claimable under the SBL-Khas scheme, so the training fee can be paid from your company's levy with no upfront cost.

How long is the programme?

1 day. The schedule can be adjusted, for example split into half-day sessions, to suit your operations.

Who should attend?

Supervisors, Team leaders, Managers.

Where is it held?

In-house at your premises, at an external venue or hotel of your choice, or virtually, anywhere in Malaysia including Kuala Lumpur, Selangor, Penang and Johor.

Can the content be customised?

Yes. We tailor examples, case studies and activities to your industry, KPIs and company values while keeping the HRD Corp approved learning outcomes.